Returns:

We will accept returns with an authorization ONLY, if merchandise is NEW and returned within 10 days of order date. There is a 25% restocking charge on all returns.  Please do NOT return merchandise without authorization, your merchandise will be lost and credit cannot be issued.  If you refuse and order, there will be a 25% restocking charge in addition to round trip shipping charges.  Special orders are non-refundable.  Shipping/Handling and Small Order Charges are non-refundable.

Shipping Information:

Diaper Changing Product orders usually leave the warehouse within 2-5 business days.

If you choose express shipping as your order shipping method, the order will ship on the next business day.

Order Payments:

We accept Visa MasterCard and American Express.  We do not accept Checks. If you selected to pay by Money order.  Please send Money Order to:

Twin Supply Inc., 1201 Castleton Ave., Staten Island, N.Y. 10310.